Warranty Management System
Mobile and web-based tracking for seamless service and warranty claims.
Project Overview
Yash Pump needed a modern way to manage product warranties and service requests for their extensive pump lineup. We developed a comprehensive mobile and web ecosystem that connects customers, service centers, and the manufacturer.
The system replaced a paper-based warranty process with a fast, digital solution that ensures transparency and speed in every service interaction.
The Challenge
Tracking warranties across a wide dealer network was difficult, often leading to claim disputes and slow service responses. Customers lacked a direct way to register products and request assistance.
We needed to create an easy-to-use mobile interface for end-users while providing a powerful administrative backend for the manufacturer to manage the entire service lifecycle.
Our Solution
We built a cross-platform mobile application for customers to register products via QR code scanning and submit service requests. The web-based admin portal allows the manufacturer to assign technicians, track repair status, and analyze failure trends.
The solution includes automated SMS/Email notifications, digital warranty certificates, and a complete history of every pump serviced, improving accountability and trust.
Project Impact
Digital transformation of the warranty process led to a significant decrease in service turnaround time and better data visibility.
Service speed increase
Registered products
Customer satisfaction
Paperless process
